Total quality management-TQM

WHAT IS TQM?

Total quality management (TQM) is demonstrated as a quality-oriented management system based on the participation of every member in order to bring about long-term success through satisfying customer requirement and benefits of all members and society.
TQM has become one of the most influential method in over 30 years which was applied to various forms of businesses.

Objective of TQM is to enhance quality of products and to satisfy customers at best. The distinguished feature of TQM is that it provides a comprehensive system for management and improves all aspect related to quality and mobilizes participation of departments and individuals.

TQM comprehensive quality management system pre-audit program is designed specifically to fit the needs of the business. The content of the pre-audit program is based on the jobs and accompanied by the on-site deployment guidance with appropriate tools, based on experience of experts in pre-audit, pre-audit and application of TQM in different units.

Agenda


Content	Duration
Phần I: Introduction of TQM	Day I: Morning
What is quality? The importance of quality	8:30 – 11:30 am Who should join: Leaders/Steering board, Head/Deputy of departments, Officers of Quality Department, anyone concerns
History of quality development
Concept and types of quality in organization/ business
The principle of comprehensive quality
Conventional model and TQM
What level of TQM is the company at?
The quality ancestors and their quality philosophy
Comparison between TQM and other systems
Objectives of TQM
TQM model adoption
Organizational structure implementing TQM in the company
Regular module of TQM
Part II: Leadership in TQM	Day I: Afternoon
What is management?	1:30 – 4:30 pm Who should join: Senior and middle level leaders/ managers
Role of leader and quality leader
Set up Vision – Mission – Value (VMV)
Leader with policy implementation
Policy implementation matrix and policy practice
Introduction of Balance Score Card and KPI in business	Day 2: Morning – Afternoon 8:30 am – 4:30 pm Who should join: Senior and middle level leaders/ managers
Policy formulation and implementation strategy
Authorization
Monthly PDCA implementation
Evaluation of policy implementation results and KPIs
Part III: Design organization based on TQM opinion	Ngày 3: Buổi sáng
Organizational structure by function	8:30 am- 12pm Who should join: Leaders/Steering board, Head/Deputy of departments, Officers of Quality Department, officers, operators
Adjustment of organizational structure by TQM
Cultural change in TQM organization and culture
Continuous improvement
Team work and group classification in TQM
Board of Directors
Problem Solving Team (single function, cross function)
Natural working group
Self-management group
Virtual group
Effective method of teamwork
Part IV: Daily management	Day 3: Afternoon
The daily work of management at all levels	1:30- 4:30 pm Who should join: Senior and middle level leaders/ managers
Importance and management skills of intermediary management
Relationship between policy management and daily management
Part V: Key Methods and Tools for TQM Implementation
Standardization
Establishment of internal standards (facilities)
Standardized communication
Standardized daily work
Work Instruction
1. Statistics and 7 statistical tools	Day 4: Morning – Afternoon 8:30 am – 4:30 pm Who should join: Officers of Quality Department, officers, anyone concerns
What causes errors and defects
1. Check cards
2. PARETO chart
3. CAUSE AND CONSEQUENT chart
4. DISPERSION chart
5. DISTRIBUTION chart
6. CONTROL chart
7. Flow of cost
The system recommends innovative ideas	Day 5: Morning
Construction steps	8:30 – 11:30 am Who should join: Everyone
Implementation instruction
Establishment of incentive and reward mechanisms
Maintain and report on proposed activities
Activities of quality group	Ngày 5: Buổi chiều
What is quality group	1:30 – 4:30 pm Who should join: Officers of Quality Department, officers, anyone concerns
Quality group philosophy
The main factor to succeed
Structure of quality group
Steering board of quality group
Instruction guide
Implementation guide
Establishment of incentive and reward mechanisms
Maintain and report on proposed activities
Organize the quality festival at the company
5S practice and intuitive management	Day 6: Morning
Steps to build 5S and visual management	8:30 – 11:30 am Who should join: Everyone
Implementation guide
Establishment of incentive and reward mechanisms
Maintain and report on proposed activities
Continuous improvement of 5S
Kaizen – Small and medium continuous improvement	Day 6: Afternoon
10 principles of Kaizen	1:30 – 4:30 pm Who should join: Officers of Quality Department, officers, anyone concerns
Kaizen route
Steps to implement Kaizen
Categorize issue requiring Kaizen
Kaizen and project management
Organizational structure of Kaizen group
Organize Kaizen event
Establishment of incentive and reward mechanisms
Maintain and report on Kaizen activities
Continuous improvement of Kaizen

Objectives of the course

After the pre-audit course, participants can:

Know the position of TQM in the development of quality improvement methods
Understand the basic principles of TQM and its impact on the efficiency of production / business
Know how to plan to achieve a management commitment to improve quality
Describe how to empower employees to adopt the best quality approach in practice
Know how to use statistics and real-world data to determine the process of solving problems that are of a quality and sustainability, preventing the repetition of everyday problems.
Know how to use advanced continuous improvement tools and techniques.
Identify the changes needed in your organization to achieve improvement
Know how to build teamwork and group improvement activities
Know how to maintain TQM refinement and incentive schemes.